Support

Our team is on hand to offer dedicated support across all of our systems and services.

Flexible support packages which adhere to  Service Level Agreements, access to our support ticketing and tracking system, email and telephone support, regular system health checks and conversion of unused support time into system enhancements.

We’ll respond quickly to any system issues, keeping you informed during repair or resolution to ensure minimum disruption.

As part of our support package, you’ll benefit from plenty of advice and guidance. And we’ll plan ahead on your behalf for strategic updates and technical enhancements.

We’ll take care of all your routine maintenance, updates and security patching plus periodically checking your system is performing to an optimum level.

 

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Our Support process

Assessment and requirements will be discussed and then an agreed managed service will be formulated to suit your business needs.

Bliss Managed Services includes VDBA and on-premise and Azure monitoring.

Your critical business systems are monitored 24/7 to ensure optimal service with minimal downtime and disruption. This allows focus on projects that deliver business value knowing that Business as Usual process is been safely monitored.

Issues and incidents are managed effectively to agreed Service Level Agreements (SLA).

Change control and ITIL procedures are adhered to at all times.


Standard Agreements

We have a range of standard Support Level Agreements (SLA) for ensuring the continued operation and support of your system.

We’ll discuss the complexity of the system, the number of users, the impact of any system downtime and establish which SLA best suits you and your organisation.

On-going Call-off Development

Some of our clients prefer to enter a call-off contract to allow for certainty of long-term ongoing support. We’ll discuss your support needs and pull together a clear, concise agreement.

 

Customised Agreements

If our standard packages do not suit your needs, we can produce a tailored support package specific to your business or application.

Out of Hours and 24/7 Agreements

We can also offer extended out-of-hours or 24/7 type agreements should your position requrie this. Please get in touch to discuss how we can help.